Communication & Update Request Policy

Communication & Update Request Policy 

At Trappin Fabrics Manufacturing, we prioritize providing high-quality embroidery and screen-printing services.

We value our customers and are committed to maintaining open and respectful communication throughout your order process. To ensure fairness and efficiency for all clients, please keep the following guidelines in mind:

 

  1. Response Times:
    • While we welcome update requests or inquiries about your order, please understand that we are actively working on multiple projects to meet deadlines and maintain quality standards.
    • Responses to messages may not be immediate but will be addressed as soon as possible, typically within 1 business day during our business hours.
  2. Respecting Workflow:
    • Frequent or repeated follow-ups throughout the day may unintentionally disrupt the production process. Trust that every order receives the same attention and care, and any delays in response do not mean your inquiry is being ignored.
  3. Notification Process:
    • We will provide updates at key milestones of your order process, such as confirmation of order details, project progress, and completion status.
  4. How to Reach Us:
    • If you have an urgent matter, please include the tag URGENT in your message, and we will prioritize your concern to the best of our ability. 
    • For specific topics like a New Logo use NEW LOGO or for Size Change use SIZE CHANGE
      1. Please include these tags in your message only when they are directly relevant. It is important to note that overusing these tags diminishes their effectiveness and may cause delays.

      2. For all other inquiries, we appreciate your patience and understanding as we manage our workload efficiently.


  5. Acknowledgment of Policy:
    • By placing an order, you acknowledge and agree to this policy, ensuring mutual respect and efficiency in communication.

Thank you for your cooperation and understanding. We are dedicated to providing excellent service and appreciate your support in helping us deliver the best results!